CLEAR BEFORE & AFTER PURCHASE
Product returns and refunds policy
You may request a return within 14 days of delivery. Every request is subject to item-condition, serial-number and accessory checks.
Last updated: 7 October 2026i
Store policy summary
A return can be requested within the configured period after delivery. The item and its accessories are inspected before the refund is approved.
ELIGIBILITY
When can you request a return?
The system accepts a return request when the order is marked “delivered”, no more than 14 days have passed, and the item quantity has not already been included in another active return.
- Return the exact item received with its recorded serial number, where applicable.
- Include the charger, accessories, gifts, packaging and documents supplied with the item.
- Protect the item from damage or misuse until it is handed over for inspection.
- Clear photos of a defect or shipping damage help us review the request faster.
REASONS
Reasons available in the return form
✓Changed my mind
✓Not as described
✓Defective item
✓Wrong item received
✓Damaged in shipping
✓Missing parts
✓Other
Selecting a reason does not automatically approve the request; acceptance and the final amount are confirmed after inspection.
PROCESS
How to request a return
- 1Sign in
Open the customer account linked to the order, then go to “Returns & refunds”.
- 2Choose the item
Select the order, item and quantity, and choose each device serial when shown.
- 3Describe the condition
Choose a reason, add the details and attach up to three photos when relevant.
- 4Hand over the item
Choose branch drop-off or address pickup when that option is available.
- 5Follow the result
Track inspection, replacement or refund status from the returns page in your account.
INSPECTION & REFUND
How is the refund amount approved?
After receiving the item, we inspect its condition, serial number, accessories and the stated reason. A request may be rejected, or a deduction may apply for missing parts or unreported customer-caused damage.
Confirmed after inspection, then recorded with its status inside the return request.
Refunds go to the original payment method where available, or another method agreed with the customer.
The original shipping fee is not refundable under the current setting; any additional cost is disclosed before proceeding.
After we process an approved refund, your bank or payment provider may need additional time to post it to your account.
DEVICES & DATA
Before handing over a laptop or storage device
!
Protect your data first
Create a backup, then remove personal files and accounts and disable passwords or activation locks. The inspection process does not guarantee preservation of data left on the device.
- The device serial must match the invoice or order record.
- Remove Microsoft, Apple and Google accounts and any BIOS or operating-system lock.
- Issues reported after the return window are reviewed under warranty or maintenance according to the item status.
SUPPORT
Need help before submitting?
Keep the order number, item photos and issue details ready, then contact us. Do not send the item before registering the request and confirming the handoff method.
WhatsAppThis policy explains the store process and does not limit any mandatory statutory rights available to the customer under applicable law.